Policies

BOOKING & CANCELLATION POLICIES

  Deposit/Payment Policy Cancellation Policy

Mid Season

Includes:      September, October, November to 15 December & May

  • $50 deposit per site is required at the time of booking.
  • Full Payment 7 days before arrival
  • Cancellation fee $50

High Season

From 15 December to 30 April

  • $100 non-refundable deposit per site is required at the time of booking.
  • Full payment 30 days prior arrival.
  • Cancellation with more than 30 days’ notice given: full refund less $100 non-refundable deposit
  • If the booking is cancelled, the deposit is not transferable to another booking or future bookings.
  • Cancellation within 30 days arrival - no refund. (If the site is able to be re-booked, the portion re-booked will be refunded, less the non-refundable deposit)
  • No show  –  Full payment /No refund
  • Management reserves the right to change site allocation if necessary. 
  • A booking cannot be confirmed until a deposit is received and receipted.
  • Check in from 12pm onwards, Check out strictly 10am latest.
  • All long weekends minimum 3 nights, Easter minimum 4 nights stay.
Dog Policies:

Dogs must be kept on a lead at all times
2 dogs only are permitted on each site
Dogs must not be left unattended on your site or in your van

Pick up after your dog – Free poo pouches are available outside the office & amenity 3
Use assigned dog exercise areas only

Parking:

1 vehicle & trailer is permitted per site 

Extra parking space available in the Storage area, between sites 42 and 43. Further parking across from the Office Reception and along the main driveway.

PEAK SEASON REBOOKINGS POLICY

  • Guests can only rebook the same site for the same dates for the following year. *
  • Guests must book and pay the non-refundable deposit prior to departure: $100 per site.
  • If the booking is cancelled, the deposit is not transferable to another booking or future bookings. 
  • All bookings will be required to be paid in full 30 days prior to arrival. Reminder emails and text messages will be sent prior payment due dates.
  • No changes accepted to bookings within 30 days of arrival.
  • No “Roll Over” of bookings from year to year. If you do cancel this years' booking please note, you will not be able to rebook for the following season.
  • Anyone is welcome to call after 7 February to see what sites remain unbooked and then book accordingly.
  • * Easter/April School Holiday/Long weekend bookings receive priority and are subject to yearly date change 

 

Contact the Park

Albany Terrace, Augusta

Telephone: (08) 9780 5636

ATB accreditation